Quality& Environment Management

RFS Global Quality and Environmental Policy

It is the aim of RFS to be viewed by our customers as the best provider of Communications Solutions and Services.

Everyone in the Company is accountable for fully satisfying our customers by meeting or exceeding their needs and expectations with best-in-class solutions and services.

Everyone in the Company is accountable for conducting her/his activities in an environmentally responsible manner.

Our Policy is defined and strongly driven by the following management principles and behaviors:

• Build a mutually profitable relationship with our customers, ensuring their long-term success, through the understanding of their needs and the needs of their Customers as well
• Achieve our commitments for quality, cost and schedule
• Enhance the systematic research and use of best preventive practices at all levels and ensure reliable risk management
• Drive continual improvement and innovation based upon efficient business processes, well-defined measurements, best practices and customer surveys
• Promote teamwork and use of common language and processes
• Develop staff competencies, creativity, empowerment and accountability through appropriate development programs and show strong management involvement and commitment
• Make dedication to environmental protection an integral part of all our processes and decisions

Stéphane Klajzyngier
President, RFS